Responsible Gaming — Play Smart, Stay in Control
At sona1, we believe that gaming should be an enjoyable leisure activity — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh access to practical tools, honest guidance, and direct support whenever they need it.
Our Commitment
Gaming That Respects Your Wellbeing
sona1 is built on the principle that entertainment and safety are not competing priorities — they go hand in hand. We have invested in a comprehensive responsible gaming programme that puts practical tools directly in your hands, available from your account settings at any time.
Whether you are a casual player enjoying a few rounds of slots after work in Dhaka, or a cricket betting enthusiast following the BPL season in Chittagong, the same principle applies: gambling must remain a choice you are in control of. The moment it starts to feel like an obligation or an escape, that is the moment to step back and use the support tools available through sona1.
Our responsible gaming team monitors account activity for signs of problem gambling and may proactively reach out to players who show patterns of concern. This is not surveillance — it is care. sona1 is committed to being a platform that players across Bangladesh can trust to look out for them.
21+ Only: The sona1 platform is strictly for adults aged 21 years and above. All accounts are subject to mandatory age verification before any real-money gaming activity is permitted. Players found to be under 21 will have their accounts immediately suspended and all funds returned.
Gambling Is Not a Source of Income: All games on sona1 involve financial risk. Outcomes are determined by certified random number generators and cannot be predicted or manipulated. Never gamble with money you cannot afford to lose, and never treat gambling as a way to recover financial losses.
Problem Gambling Helpline: If you or someone you know is struggling with gambling-related harm, contact the sona1 support team immediately via live chat or email at [email protected]. Our team is available 24/7 Bangladesh Standard Time (BST, UTC+6) and will treat all enquiries with full confidentiality.
Player Protection Tools
Six Tools Built to Keep You Safe
Every sona1 account comes with a full suite of responsible gaming controls accessible from your account dashboard. These tools are free, instant to activate, and designed to give you meaningful control over your gaming behaviour.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is activated, it takes effect immediately and cannot be increased for a minimum of 7 days — giving you a genuine cooling-off window before any upward adjustment. Lowering a limit takes effect instantly. Available in Bangladeshi Taka (৳) denominations.
Loss Limits
Set a cap on how much you are willing to lose over any given time period. When your net losses reach the limit you have set, sona1 will automatically prevent further play for the remainder of that period. Loss limits are a practical way to protect your bankroll and ensure that a bad session does not spiral beyond your personal threshold.
Session Time Limits
Define a maximum duration for each gaming session. When your time limit is reached, sona1 will display a clear notification and log you out automatically. You can also opt in to receive reminder alerts at intervals during a session — for example, a reminder every 30 minutes — so you stay aware of how long you have been playing.
Time-Out (Short Break)
Take a short, defined break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account remains intact but you cannot log in or place any bets. Time-out is ideal for players who feel they need a brief reset without committing to a longer exclusion. The period cannot be cancelled once activated.
Self-Exclusion
Request a full self-exclusion for a minimum period of 6 months, up to a permanent lifetime exclusion. During self-exclusion, your account is deactivated, all marketing communications are suppressed, and re-registration is blocked. sona1 retains your exclusion record to prevent circumvention. To initiate self-exclusion, contact support via live chat or email — it is processed within one business day.
Reality Check & Activity Reports
Access a full summary of your gaming activity at any time — including total deposits, total withdrawals, net gaming balance, session durations, and game-by-game breakdowns. Scheduled reality check pop-ups can be configured to appear at set intervals during play, displaying your current session statistics so you always have an honest picture of your activity.
Deposit Limit Settings
How Deposit Limits Work
Deposit limits are one of the most effective tools for managing how much money flows into your gambling account. At sona1, you can set limits in Bangladeshi Taka (৳) across three time frames. The table below summarises how each limit type behaves when you set or adjust it.
| Limit Type | Time Frame | Decrease | Increase |
|---|---|---|---|
| Daily Limit | Resets every 24 hours | Instant | 7-day wait |
| Weekly Limit | Resets every 7 days | Instant | 7-day wait |
| Monthly Limit | Resets every 30 days | Instant | 30-day wait |
Deposits via bKash, Nagad, Rocket, and Upay all count toward your deposit limit total. The limit applies across all payment methods combined — it is not per-method.
Setting Up Your Limits
Step-by-Step Guide
Log In to Your sona1 Account
Access your account from any device — desktop, tablet, or mobile. sona1 is fully optimised for all screen sizes used by players across Bangladesh.
Navigate to Responsible Gaming Settings
From your account dashboard, select the "Responsible Gaming" section. All player protection tools — deposit limits, loss limits, time-outs, and self-exclusion — are grouped in one place for easy access.
Select Your Limit Type and Amount
Choose daily, weekly, or monthly. Enter your preferred limit amount in Bangladeshi Taka (৳). The interface will display your current spending against the limit in real time.
Confirm and Activate
Confirm your selection. The limit activates immediately. You will receive a confirmation notification to your registered email or mobile number. To change the limit later, return to this screen at any time.
Need Help? Contact Support
If you have any difficulty setting limits, or if you want to discuss what limits are appropriate for your situation, sona1's responsible gaming team is available 24/7 via live chat and email at [email protected].
Know the Signs
Is Gambling Becoming a Problem?
Honest self-assessment is the first step toward getting help. Review the questions below. If you answer "yes" to three or more, we strongly encourage you to use sona1's self-exclusion tool and to seek support from a qualified counsellor.
Have you ever spent more money on gambling than you originally planned for a session?
Have you borrowed money or sold personal belongings to fund gambling activity?
Do you find yourself thinking about gambling frequently when you are not playing?
Have you tried to reduce your gambling but found it difficult to stop or cut back?
Do you gamble to escape stress, anxiety, depression, or personal problems?
Have you concealed your gambling activity from family members or close friends?
Have you chased losses — continued playing in an attempt to win back money you have already lost?
Has gambling negatively affected your work, studies, family relationships, or financial stability?
If You Answered Yes to Three or More: Please reach out to the sona1 support team immediately via live chat or at [email protected]. Our responsible gaming team will assist you with self-exclusion and can provide referrals to professional counselling services. You are not alone, and help is available 24/7.
Self-Exclusion Programme
Taking a Full Break from sona1
Self-exclusion is the most comprehensive player protection tool available on sona1. When you self-exclude, your account is fully deactivated for the duration you specify. During the exclusion period, you cannot log in, deposit, place bets, or receive any promotional communications from sona1.
Self-exclusion periods available on sona1 are: 6 months, 1 year, 3 years, 5 years, and permanent (lifetime) exclusion. sona1 strongly recommends choosing the longest period that feels appropriate for your situation. The minimum self-exclusion period is 6 months and cannot be shortened once activated.
Any account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days. Bonus balances that have not yet met wagering requirements will be forfeited in accordance with the Terms & Conditions.
How to Request Self-Exclusion: Contact sona1 support via live chat or email at [email protected] and state clearly that you wish to self-exclude and for what period. Your request will be processed within one business day. You will receive a written confirmation once the exclusion is active. Do not attempt to open a new account during a self-exclusion period — doing so is a breach of the Terms & Conditions and any funds in a duplicate account will be confiscated.
After Self-Exclusion Ends
Returning to Play Safely
When your self-exclusion period expires, your account will not be reactivated automatically. You must contact sona1 support and make an explicit, deliberate request to have your account reinstated. This deliberate step is intentional — it ensures that you are making a conscious, considered choice to return rather than drifting back out of habit.
Before reactivating, sona1 will ask you to review your responsible gaming settings and encourage you to set deposit limits and session time limits from the outset. We may also suggest a brief interaction with our responsible gaming team to confirm that you feel ready to return to the platform safely.
Players returning after a self-exclusion period are encouraged to start with lower deposit limits than they used previously, to set clear session time limits, and to schedule regular personal reviews of their activity reports.
Permanent Exclusion: If you have selected a permanent (lifetime) self-exclusion, your account will never be reactivated under any circumstances. This decision is irreversible. sona1 will retain your exclusion record indefinitely to prevent re-registration. Please ensure that you genuinely intend a permanent exclusion before selecting this option.
Get Support
We Are Here When You Need Us
sona1's responsible gaming support team is available around the clock. Reach out through any of the channels below — all enquiries are handled with complete confidentiality and without judgement.
24/7 Live Chat
The fastest way to reach the sona1 responsible gaming team. Access live chat directly from any page on the platform. Average response time is under 2 minutes during peak hours in Bangladesh Standard Time.
Email Support
Send a detailed message to the sona1 support team at [email protected] — plain text, not a link. Email is ideal for detailed enquiries about self-exclusion, account closure, or data access requests. We aim to respond within 24 hours.
Contact sona1 support via WhatsApp at +880 1700 000000 — plain text, not a link. WhatsApp is available for players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other regions of Bangladesh.
Support Hours
All sona1 support channels operate 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Durga Puja, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16).
Safe Play Principles
Tips for Keeping Gambling Enjoyable
These straightforward principles can help any player across Bangladesh maintain a healthy relationship with online gaming on sona1.
Set a Budget Before You Play
Decide on a fixed amount you are comfortable losing before you start any session. Treat this as the cost of entertainment — like buying a cinema ticket — not as an investment. Use sona1's deposit limit tools to enforce this budget automatically.
Never Chase Losses
The most common path to gambling harm is chasing losses — increasing bets or extending sessions in an attempt to recover money already lost. Accept losses as part of the entertainment cost and step away when your session budget is exhausted.
Play for Fun, Not Profit
Approach every session as a leisure activity. Winning is possible, but the house edge means that over the long term, profit is not a reliable outcome. Enjoy the games for the entertainment experience they provide — the excitement of BPL cricket betting, the atmosphere of live dealer tables, the fun of slots.
Do Not Play Under Stress
Gambling under emotional stress, anxiety, or the influence of alcohol impairs your judgement and increases the risk of poor decisions. Play only when you are in a calm, clear state of mind and are fully aware of the financial risks involved in each session.
Take Regular Breaks
Long, uninterrupted gaming sessions reduce your awareness of time and money. Use sona1's session time limit and reality check features to ensure you take regular breaks. Step away from the screen, hydrate, and return only if you choose to within your pre-set session budget.
Talk to Someone You Trust
If gambling is taking up more of your time, money, or mental energy than you are comfortable with, talk to a trusted family member or friend. Bringing a problem into the open is the first and most important step toward resolving it. sona1 support is also available if you prefer a confidential conversation.
Play Responsibly — Explore sona1 on Your Own Terms
Set your limits, review our FAQ, explore our games library, or visit sona1 Casino — all in a safe, SSL-encrypted environment built for players aged 21 and above across Bangladesh.
Browse Our FAQ Explore sona1 Casino View Slots Cricket Betting21+ only. Gambling involves financial risk. Please play responsibly.